Terms and Conditions

Orders

All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Ownership

Ownership title of any of our promotional products remains with us until payment has been made in full into our account.

Samples Policy

We realise choosing promotional products over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below:

1. We ask that you accept the product and prices quoted. If you would then like to move forward with an order but need to check the quality of the item, we are happy to provide samples for you.
2. All samples provided free of charge are requested to be returned within a 10-day period, in their original condition and packaging -otherwise they will be billed out to you at the 100-unit rate.
3. If you would like a range of products supplied, we will raise an invoice.  We are happy to credit this back if an order is placed and samples are returned in their original condition and packaging.
4. All Cross, Parker, Waterman or Sheaffer pen samples must be paid for before sending and are non-refundable unless an order is placed, and the sample is returned so it can be used as part of that order. Any pens not ordered are non-returnable for a credit.
5. Large priced items will need to be invoiced and will be able to be returned for branding purposes only.

6.     Sample freight costs are approx. $10-$35.  This will only be invoiced if you do not proceed with an order.

Generally, all of our clients are very happy with the samples provided, we endeavor to provide good quality items at reasonable prices.

We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.

Thank you for your understanding.

Trading Terms

We accept Bankcard, MasterCard, Visa, Cheque, BPay or Direct Deposit.
Bankcard, Visa and MasterCard incur a 1.5% merchant fee.
Amex: 2.2% merchant fee.

New Accounts

All orders are pre-pay once you receive an invoice, which confirms an order, unless payment terms have been agreed on.  A Credit application form will need to be completed to establish terms. 

We offer 30 day terms for all government or school bodies. Generally, 14 day terms for all other accounts – unless terms have been agreed upon.

For overseas orders a 50% deposit will be required on Invoice, and the balance prior to shipping.

Fulfillment

With some products we reserve the right to produce 10% under or over and will be billed accordingly. We will always notify you prior to production if your product may be produced in this way.

Shipping

We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation / Invoice.

• We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by ‘acts of God’.
• Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver’s risk, otherwise we can book on your own courier account.

All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order

Once the Invoice has been received from Curate Promotional Merchandise Pty Ltd., it is agreed we will supply your product on the specified time as stated on the Invoice. If you cancel an order after artwork has been approved, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock.

Artwork Fees

If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Colours

The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required, please request a sample or a PMS colour.

While using a client’s PMS colours it is not always possible to create an exact match, due to the different branding processes and techniques and different product materials.  All effort is taken to get as close as possible to our client’s PMS colours.

Default Accounts

Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Privacy Policy

To protect the privacy of all visitors to this website, all personal information about individual users (name, address, E-mail address, credit card numbers) is confidential and is used only to fulfil orders from this site.

Disclosures / Copyrights

All content on this website is the property of Curate Promotional Merchandise Pty Ltd., or its content suppliers and is protected by local and international copyright laws.  Any modification, duplication or distribution of the content of this site is strictly prohibited.

Disclaimer

Curate Promotional Merchandise Pty Ltd. makes no representations or warranties of any kind, express or implied, as to the operation of the site or product information.  To the full extent permissible by law, Curate disclaims all warranties, express or implied, regarding merchantability and fitness for particular use.   Curate Promotional Merchandise Pty Ltd.  will not be liable for any damages due to misuse of the site including but not limited too direct, indirect, incidental, punitive or consequential damages.

Applicable Law

This site is created and controlled by Curate Promotional Merchandise Pty Ltd.,  We reserve the right to make changes to our site and these disclaimers, policies, or terms and conditions at any given time.

GST / Pricing

All prices on this website or in a quote from Curate Promotional Merchandise Pty Ltd., are without GST.  An invoice will have the GST component of the total goods/services ordered.

Although all care has been taken to ensure that we have correct pricing, Curate Promotional Merchandise reserves the right to advise of any additional / changes in price.  Weather this be higher or lower in cost.  This price will be advised on the written quote.  In some circumstances prices will change due to the size/ number of colours / or number of positions used in decoration.