Terms and Conditions

Orders

All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Ownership

Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.

Samples Policy

Samples are provided on request. In some cases, they are charged for and some are free of charge.It is advised to get a sample prior to purchasing a large volume to be guaranteed that you are happy with the product ordered.

Trading Terms

We accept Bankcard, MasterCard, Visa, Cheque, BPay or Direct Deposit.

Bankcard, Visa and MasterCard incur a 2% merchant fee.

Amex: 3% merchant fee on all charges.

New Accounts

First 3 orders are payment before despatch of final goods. After 3 orders you can fill out a credit application form and apply for a 14 day account. Exceptions to this are as follows. Government or school bodies that produce a purchase order will be given 30 days net from invoice.

All credit accounts must be maintained on a 14-net basis. Unless other terms have been approved prior.

Fulfillment

With some products we reserve the right to produce 10% under or over and will be billed accordingly. We will always notify you prior to production if your product may be produced in this way.

Shipping

We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.

• We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.
• Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver's risk, otherwise we can book on your own courier account.

All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order

Once the order confirmation form has been signed, it is agreed we will supply your product on the specified time as stated on the order confirmation form. If you cancel an order after emailed confirmation to proceed with the order, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don't have the item in stock.

Artwork Fees

If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued. Error in Printing does not apply when you have signed off on artwork to proceed and it is wrong.

Colours

The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts

Any company or person/s defaulting on a payment will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days past due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice from the invoice issue date for as long as the debt remains unpaid and all recovery costs will be added to the outstanding amount.